Контактна особа: Dukh Oleg Ярославович
Місто (регіон): Львів

Основна інформація:

WORK EXPERIENCE:

L3 Support Engineer
OnApp
June 2013 - Present
Responsibilities:
Provide 3rd line technical support to customers.
Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.
Diagnose the root cause of customer technical issues and resolve wherever possible in real time
Setting up and configuring OnApp Clouds(Control Panels,Hypervisors,BackUp Servers,DataStores,CDN,Virtual Servers etc).

Web Master(Freelancer)
2009 - Present
Responsibilities:
Worked in various number of web based Projects using HTML, CSS, JavaScript, Wordpress, Joomla, etc.
Template Customization depending on the clients' website requirements
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP),
Debugging of code written by other developers.
Search engine Optimization included creating unique title tags, meta tags (descriptions and keywords), internal navigation (footer text links, content links), and optimization of content.

Computer Systems Engineer (Linux System Administrator)
Ericpol (Ericpol Telecom Group)
September 2012 - May 2013
Responsibilities:
Monitoring and updating Tickets (issues) through Incident management system based on ITIL Process;
Configuration, operation and maintenance of telecommunication and Ethernet equipment;
Configuration, administration and troubleshooting Linux servers and Desktops;
Installing and configuring new hardware and software;

Engineer of IT Department
Ukrainian Catholic University (UCU)
January 2008. - September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals, and servers, including installing and configuring the OS, internal components, peripherals and software;
Diagnosing and resolving hardware, software, and network connectivity problems as a first line of contact;
Provided technical assistance for troubleshooting and configuration needs;

TECHNICAL EXPERIENCE:
Operating systems: Windows XP/Vista/7/8/2003 Server/2008 Server; Linux(CentOS ,Ubuntu, Debian), MacOS X
Networking: TCP/IP, DHCP, DNS, NAT, VPN, VLAN, iSCSI, Ethernet, Routing, Firewalls etc.
Software: Web and application Servers(Apache,Nginx,Tomcat), File-Server(Samba), Proxy(Squid), DNS(Bind), DataBase(MySQL), Continuous Integration(Hudson), Load Testing Tool(JMeter) Source Control Systems(SVN,Git),Monitoring(Nagios,Zabbix,Mrtg),Virtualization(Xen,KVM,Proxmox),Cloud(AWS,OnApp),
Issue Tracking and Project Management Systems (Jira,Redmine), Content Managenent Systems(Joomla,WordPress) etc.
Programming/Scripting: Bash Scripting.

EDUCATION
Lviv Polytechnic National University 2008-2011
Bachelor, Computer engineering.
Technical college of Lviv Polytechnic National University 2004-2007
Junior Specialist, Computer engineering.

Контакти:

Строк резюме збіг. Контакти приховані