Контактна особа: Khrapova Tetiana
Місто (регіон): Львів

Основна інформація:

Опис Resume PERSONAL INFO Tetiana KhrapovaKyiv Phone +380639815213Email epezon24@gmail.com LinkedIn Profilehttps://www.linkedin.com/in/tetiana-khrapova-264a1...Facebook https://www.facebook.com/hrapovaDate of birth 6 January 1997 Profile Initiative and proactive Telecom professional, familiar with most of the relevant tools and well-versed in the strategies to effectively deliver services to the world. Able to effectively communicate and quickly acquire new information, which allows to successfully tackle complicated challenges under pressure. WoRk Experience Junior Telco Engineer | Infopulse (project "BICS BU") May 2019 - Present time - Provided first-line network support for voice and mobile services. - Monitored and investigated fraudulent activity; applied reactive solutions. - Implemented improvements within the Fraud prevention services. - Documented Service portfolios, as well as Service and Network data. Service Control Centre Engineer | "Lifecell Ukraine" July 2018 - May 2019 - Monitored and controlled the status of the mobile network as a first-line responder. - Processed customer complaints and abnormal network incidents. Created reports for each issue. - Provided technical support for billing, internal users & services, and repair operations. Technical support operator (II category) | "Freenet" December 2017 - June 2018 - Provided consultations and problem resolutions to customers via phone and email. - Worked with routers and switches on a basic level. Trainee in the Business-to-Consumer Department | "Ukrtelecom" NOVEMBER 2015 - MAY 2016 - Analyzed and reported the quality of the telecommunication services. - Collaborated with staff members to ensure clear delivery of the results. Volunteer | Union of Initiative Youth (NGO) 2015 - 2017 - Successfully organized talks, training courses, and other events. Education State University of Telecommunications, Kyiv 2014-2019 Master's Degree in Information Technology Skills Analyzing complicated data to identify relevant information. Efficient troubleshooting and critical thinking in high-stress situations. Extensive experience with monitoring and ticketing systems. Knowledge of Network KPIs. Analysis of statistics and reports. Knowledge of HP service management, GSM NW structure, Signaling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, Voice call/SMS. Experience with signaling protocol monitoring tools, protocol analyzers, trace analysis. languages - Ukrainian (fluent). - Russian (fluent). - English (intermediate). courses - "Closer to the dream" School of English, Kyiv. - Work & Travel USA 2017.

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